food delivery app

Until or unless you are not living under a rock, you must know about food delivery businesses and the hype they are creating in today’s generation. 

As per Forbes, the soon to be $200B online food delivery industry is rapidly changing the way people eat and arrange their meals.

Food delivery industry growth rates have skyrocketed to an extent that today a number of budding entrepreneurs are planning to tap into this market with mind-blowing new innovations.

If you are one of them, congratulations – you are on the right path! The potentials that food-delivery market holds are immense. Have a look: 

food delivery app

However, considering that there are many well-established food ordering apps in the market like UberEats, Postmates, Zomato and many others – the road you are planning to walk on is not going to be easy. You will definitely find challenges and troubles en route. 

But, with the right partners and strategies you can conquer them all. So, let’s dive in and understand the nitty gritty of food delivery industry before stepping in. To start with, let’s have a look on challenges that you will have to face to flourish in the market.

4 Major Challenges Of Setting Up an Online Food Delivery Business 

1. Finding the Right Audience

One of the major challenges that every new app developer face while planning to build a food delivery app is – how to find the target audience for the application? 

With regards to defining the persona of your end users, you have to be very specific. You will have to figure out that what is it that will make you different from others and how will that add value to your business.

For instance, if your USP is delivering tasty snacks, you have to focus on the section of population that isn’t worried about the diet plan and is looking to spend some time with friends or family while having a plate of fast food in front. 

In order to do that, first you have to define a clear target audience, whether it is busy office going people who are searching for healthy and quick meals or a group of friends strolling around the city on a Saturday night. 

If we talk about the leaders in  food delivery industry, they all are having their own USPs that makes them one of a kind. UberEats, for example, is known to deliver a huge selection of dishes from an assortment of cuisines whereas Postmates has built up its USP in not limiting themselves to simply food and is delivering other things as well.

2. Growing the User Base

The formula of success in food delivery industry is quite simple. More users means more orders and more orders means higher revenues. But, growing the user base of a food delivery app is the real challenge. Here are a few suggestions using which you can accomplish the same: 

  • Start Simple: Launch your application in a small area to test your business idea and rapidly get first few users. 
  • Utilize Various Advertising Channels: This may incorporate social media, PR technologies, referral programs, inbound marketing, and numerous others. 
  • Team Up: In on demand food delivery industry, small and large businesses have already acquired a large chunk of audience so you should not hesitate to work together with them to market your developing business. 

3. Finding the Food Delivery & Restaurant Partners

This is going to be one of the most complicated challenges for you. Finding partner restaurants and people who will deliver for you and building their trust on your platform is not as easy as a walk in the park.

Winning their trust can be a slow procedure in the first place, but once you make sense of what to offer and what to request, it will come somewhat more easily. Follow the below mentioned steps and start establishing your business: 

  • Collaborate with big and small cafés in the town and expand your business 
  • Select the right PR channels to promote your idea. Inbound marketing and social media channels can also be considered. 

4. Selecting the Right Business Model

The greatest challenge is to be wise and smart while planning the food delivery application that you are going to develop. Selecting the right business model that provides amazing value propositions to your users and a good return on investment to your business is the biggest challenge and those who fail to conquer this, fail miserably. 

Generally, on-demand food delivery apps like Postmates and UberEats operate using the following types of business models:

  • Order Only Model – These types of apps connect local restaurants and customers to streamline interactions between them. Users can explore restaurants, see menus, pricing, etc and can also place orders using these types of apps. The revenue is generated by charging a commission to restaurants for listings and accepting orders.
  • Order and Delivery Model  – The on-demand food delivery platforms that operate using this business model handle logistics as well for local restaurants. This type of food delivery services usually cut 20 to 30% on the cost of each order placed and can also charge some delivery charges from users as well.
  • Fully Integrated Model – These types of services manage the entire food cycle by themselves – from preparing meals to delivery. This type of platforms usually caters to corporate clients. 

The success of your food delivery app depends a lot on the business model you plan to follow. In each business model, there are employees and restaurants that needs to be contacted, and the most essential part is to build up an impeccably designed food delivery application – and, you need to act smart enough to do everything.

Now that you all about the challenges that you may face en-route while setting up your own food delivery business, let’s have a look on must have features of your food-delivery app that will help you conquer it all.

Must-Have Features of a Food Ordering App Like Postmates and UberEats

The first thing you need to know about Food Delivery App Development is that you need to develop three different panels if you want to streamline the ordering and delivery process for your users and couriers respectively. Three panels that you need to develop are:

  • The Customer Side of the App
  • The Admin Panel
  • The Courier/Delivery Person App

The combination of these apps makes a streamlined and perfect on demand food delivery business. Now let us look at must have features of all these panels that will also provide you an idea of the cost that you will require to develop a food-ordering app.

Customer App

The customer application will help the users in accessing the online food ordering platform, search for the café or eatery they want to explore or the dish they need to order, submit their orders and pay easily.

There are numerous features you can add in the application to make it exciting to utilize. However, below mentioned are the crucial ones without which you cannot imagine the customer panel of a food delivery app:

1. Registration And Creating A Profile

This is going to be the very first feature of your app when a user will interact with it. Remember, first impression matters a lot and this is the reason because of which you will have to perfectly design and develop this feature in your food delivery app.

With an easy registration and profile management feature, users can enter all the needful information in app seamlessly. You should make the registration feature easy and smooth for your users, not complicated as if the user is making a bank account. You should also include the options for registration via social media profiles.

The simpler and quicker it is for the users to enlist in your application, the faster they can get to looking for their preferred food. The profile management feature will empower them to alter their profile and tweak the preferences and settings. Ensure that they just need to place in the vital details and nothing else.

2. Search And Find Food Easily

This is one of the most important features of food delivery app.

After login and profile customization, the user is going to search for what they should eat. They may have an idea, or they may be simply hoping to explore what looks great. In every case, the feature of simple search is going to be excessively valuable. 

3. Checking The Restaurant Profile

After users find a restaurant they want to eat from, they should have the option to explore the restaurant profile. This helps them in finding various details about that café or restaurant, for example, it’s location, what sort of food they order and what is their pricing. So try to add this feature in your food delivery app to provide useful information to the users.

4. Add The Food To Cart

This is again one of the most crucial features of a food delivery app that comes handy if a user wants to order from multiple restaurants simultaneously.

A number of times users don’t find all that they need from a single place so they have to order from different restaurants.  With the Cart feature, they can add things in cart and just submit their orders in one go. This will eliminate the need for placing orders again and again if your users want to order from more than one place.

5. Delivery Person’s Contact Info

Once you users place an order and pay for it – they want to see the details of the person who is going to pick that order. To cater to their excitement you can provide them with driver’s contact information.  

This way they will have a simpler time while waiting for their order and they can also contact the delivery boy to get the information about its whereabouts and how long it will take him to get the order delivered.

6. Make It Easy to Pay

This is one of the most important features for almost every type of app. You should provide your users an option to pay using multiple payment options.

These payment alternatives can include payment through credit card, debit card,  stripe, payPal, or cash on delivery. Adding multiple payment methods is going to make it simpler for the users to pay for the food. Also, ensure that if your users decide to pay online, their online payment information should be secure and safe. 

7. Order History

Order history of a user will help him see the information of his previous orders. This is helpful for users who keep repeating their orders. This way they can place a similar order again without looking and selecting the cafés and dishes over and over again. 

8. Track The Food, Real-Time

After a user places an order, it becomes tough for him to wait for it. We all know that! But, you shouldn’t make the waiting period unbearable for your users. Give them an option to track their order in real-time. With this feature, the users will be able to track their orders and its status.

9. Rating And Reviewing The Food

The rate and review feature is a crucial one for the success of your food delivery app. 

With this, users can rate and review all the restaurants and cafés and their dishes. This is a tried and tested way for them to let the other users know how great the eatery is and whether they should order from their or not. 

So that was all about the features that a food delivery customer app should have to effectively serve the users with all that they desire. 

Also keep in mind that the user interface and user experience of the application you develop for users should be consistent. It is considered as one of the most critical segments of the application for its success. It must load every one of the elements rapidly for great user experience with better application engagement and conversion rate.

Admin Panel

apps like postmates

1. Profile Management and Registration

Much the same as customer application, the admin panel also needs a profile management and registration feature. It is one of those features of an on demand food delivery application that are crucial in all the panels.

If your food delivery app is having an aggregator business model and you need to list various eateries for the users to order from, you will need this feature. The various eateries can register to your services with their details like eatery name and address, their menus and prices, deals and offers, etc.

2. Dashboard

The dashboard is a crucial feature for the admin panel of an on demand food delivery app. This will help you immensely in managing the orders and listings. The admin can see all the significant features on the dashboard – orders, deliveries and payments. This is going to make management simpler for the admins.

3. Order Assigning

The order assigning feature is one of the significant food delivery applications features for your application to have. With this, you or the café utilizing the admin panel can dole out orders to the different delivery personnel effectively and productively. 

4. Managing the Profiles

To accomplish the best UX for your food delivery customer application, you have to ensure that the content on your admin panel is properly optimized.

So, make sure to include the feature of managing the content on the admin application. With this, the restaurant owners should have the option to alter the content about their eatery like name, deals and offers, address, working hours, contact information, and so on.

They should also get the option to include photographs and alter their menus, such as deleting items, changing the pricing, and so forth. With the latest and updated content, the users will get a better experience from the food delivery platform.

5. Managing the Orders

When restaurant owners are done with profile creation and content updation, they will have to handle the orders. The order management feature is another important feature for the admin application. With this, the cafés can manage the orders they get and the delivery of those orders. They can manage and update the status of the order and let the users know when their order will be delivered. 

So these were the important features for the admin panel of a food delivery app. So, remember to incorporate them during the development procedure of your food delivery application.

The Delivery Personnel App

This is the third part of application that is going to be used by the delivery person. This application needs just a couple of the important features for the food delivery application. And these are:

food delivery applications

1. Registering And Editing

Much the same as the admin and customer panel, the registration is a must-have feature for delivery personnel’s app as well. With this, the delivery personnel can be verified by the eatery or the food delivery service. The drivers need to complete the registration and verification process with legitimate details. When they are verified, they can begin accepting orders and delivering them. 

2. Managing Orders

With this feature, the delivery individuals can check whether they have any orders or not, and they can also accept or decline new requests from here. 

3. GPS Tracking and Navigation

The GPS and navigation tracking are of utmost importance because with this the delivery guys can find the exact delivery location. They can also find optimal route with the assistance of the in-built navigation framework to deliver the order at the perfect time. 

4. Status Update

The delivery guys can update the status of the delivery with this element. When they update the status of a specific order (as in progress, delayed, delivered or so on) the user would get a push-notification about it. This is a great way to speak with the users and draw them in to the application. 

5. Payment Management

Drivers should have the option in-app to see their total earning per order to have an idea of how much they are earning using the app.

6. Delivery History

This feature will help drivers see a record of all the previous deliveries with payment information. With this component they can monitor their deliveries and how much the payment for every order was. 

Now that you know the essential features you require in your food delivery app to set up a successful food delivery business, let’s talk about how much it will cost you if you plan to develop the app with the help of an app development company.

 How Much It Will Cost to Make a Food Delivery App Like Postmates?

Despite the fact that there are various components that together adds to the estimation of mobile application development cost, we will try to give you an idea of how much would it cost to make a food delivery application.

Depending on the features you are planning to add in your on-demand food delivery application and the resources that it would require to get your application transformed from its idea to launch stage, the expense of building up a food delivery application like Postmates would come somewhere around $40K to $60K.

This estimated cost contain all the development phases of a mobile application –  from planning to execution for both Android and iOS version of the application.

With this, we have now looked at all that you need to know in the present day for entering the on-demand food delivery application market and the estimated food delivery application development cost. 

So, are you ready to get into the food delivery industry? Let’s get started. Contact Experts!


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